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Our Australia-Filipino family has been operating for over 10 years. In 2019 pre-pandemic we decided to launch our outsourcing division after successfully running our Creative Marketing business catering to Australian companies who wanted a more cost-efficient solution to their marketing.
We are proudly a blended family of Australian-Filipinos who have brought a little bit of Australia to the Philippines. Filipinos are very talented individuals, who can be extremely loyal, have strong work ethics and have an admiration for working for the long-term with their employers in the right environment. We are determined to build that environment within our wholesome family organisation, alongside like-minded clients who want to prosper their business, with an offshore team.
- Save up 50 – 70% on labour costs
- Bigger pool of talent
- Excellent english communication skills, verbal & written
We offer a managed solution, we believe in having a hands-on approach, where we are here to support your staff and you to grow together and learn about one another’s cultures, workflows, and ethics.
- Your staff will work here within our facility (on-site setup)
- Enhanced productivity, our HR manager will check in with them
- Problem-solving, we are here to support you and your staff
- Employee benefits, we offer monthly programs to keep your staff feeling enthused and motivated
We are proudly located in Clark Freeport Zone, in the Philippines. We serve Australia, Canada, Hong Kong, New Zealand, Singapore, United States, and the United Kingdom.
Philippines time Local time
- Australian Shift 6am – 3pm 8am – 5pm
- US Shift 9pm – 6am 8am – 5pm
- UK Shift 4pm – 1pm 8am – 5pm
- Asia/Pacific Shift 8am – 5pm 8am – 5pm
Your staff will work based on your selected hours and based on your Shift Schedule (Australian or US shift), this includes start and break times. This also means that they will observe your public holidays. Typically staff work a standard 8-hour day, 5 days a week with two 10-minute breaks and 1 hour for lunch. We ensure to comply with all our local labor laws.
Our one-off setup fee for the preparation of your staff’s workspace, recruitment advertising for the role, pre-screening , testing, training programs, interviewing and onboarding. This fee is only paid upon success, meaning you only pay this if you have selected your candidate and set a start date! It is risk-free and gives us the opportunity to present some exceptional talent to you before you seal the deal with us.
We have pre-configured PC’s set based on your staff role needs, through our quotation process you will be able to identify the specific computer types that will be provided for your staff. Should you have any additional requirements, reach out to your Account Manager, and they will assist you to coordinate with our IT Specialist to arrange this for you.
Guerilla BPO offers a simple and transparent pricing arrangement;
- Staff salary + Seat Fee (monthly)
- One-time setup fee (only charged once)
We do not make any profits on the direct salary of your staff. Our seat fee is used to cover the costs of your staff’s workspace including internet, electricity, office equipment, technical support, human resources, retention programs, free beverages, medical insurance, etc.
We believe in retaining and adding value to your business, so we do not lock our customers into any long-term contracts. We only ask and require that you give us 60 days notice if you decide to disengage with our service and to let your staff go. This gives your staff a long enough notice period to enable them to transition.
Yes of course! We will assist you with setting up the best communication methods for you and your staff, to also integrate smoothly with your local team, as this is the key to the success of your business outsourcing to the Philippines, make sure your team here is connected to your local team!
- Google Hangouts
- Microsoft Teams, etc.
This varies based on the role, skills and experience you are looking for, however below is a typical timeline from your initial contract signing to when your team is ready – on average it is between 21 – 30 days.
- Resume pooling 1 – 10 days
- Candidate interviews 2 – 4 days
- Candidate assessments 1 – 2 days
- Resume submission 1 day
- Client interview 1 day
- Candidate onboarding and Orientaion 1 day
We believe that it is important to provide our recruitment team with a good description on the essential skills and experience you are looking for, or would like to see in a candidate. They will use these qualifiers in the interviewing and training assessment stages, to find the right candidate for your business. Providing feedback along the way to our recruiters will help them fine tune the search process.
- A job description and scope of required experience / qualification / personal characteristics
- An approx. start date you are aiming for
- Your expectations for your staff to settle into your company