QA Officer Specialist

Job Duties

  • Perform data research and analysis to determine trends or problems to be resolved as required in support of department and company goals
  • Perform standard clerical duties of filing, keyboarding, checking and verifying information on various types of company documentation, and keeping records
  • Leverage data management knowledge to maintain data quality and metadata processes
  • Perform data monitoring and quality checks
  • Use quality monitoring data management system to compile and track performance
  • Conduct analysis on quality defects and errors plus reports on quality assurance results
  • Facilitate sessions and relay error feedback, error trends, coaching, best practices, and action plans to the team
  • Perform other related duties as required

Skills & Qualifications

  • At least 1 to 2 years of experience in a similar role
  • Previous experience of the same role in the BPO industry and proficient in using MS Office and Google apps
  • Proven ability to effectively coach or train
  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
  • Technical expertise in data modeling and mining large data sets
  • Excellent documentation, organizational, and presentation skills
  • Excellent communication skills both verbal and written.

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