FULL TIME

Help Desk

Job Duties

  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyze common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems

Skills & Qualifications

  • Strong Computer Skills, ability to Troubleshoot and Diagnose Problems
  • Familiarity with PC & Mac Hardware and    Software
  • Experience with Network Repairs and Analysis
  • Ability to Communicate Effectively to help    customers fix their issues and feel satisfied with the experience
  • Writing and Editing Skills to aid in writing and updating manuals
  • Specific Knowledge of other required Computer Systems for different work environments.

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