FULL TIME

Email Support (Non-voice)

To communicate via a simple email-based ticketing support system to track, prioritize, and solve customer support tickets daily. To maintain all customer information in one place, with our built-in best practices and customize to fit any workflow, from simple to the most complex

Job Duties

  • Converse via social media (e.g., Facebook, LinkedIn, Instagram, etc.) private messages and/or posts
  • Answer questions from traffic generated from the website via chat in real-time
  • Actively read customer queries or concerns, analyze and address accordingly

Skills & Qualifications

  • Experiences in any CRM like HubSpot, Monday.com, or any similar system
  • Strong customer service background
  • Ability to adapt in navigating new tools and software
  • Tech and computer savvy
  • Strong analytical, troubleshooting, and problem-solving skills
  • High attention to detail
  • Ability to work with teams and/or independently
  • Excellent communication and professional skills towards email replies and creation

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