Email Support (Non-voice)
To communicate via a simple email-based ticketing support system to track, prioritize, and solve customer support tickets daily. To maintain all customer information in one place, with our built-in best practices and customize to fit any workflow, from simple to the most complex
- Converse via social media (e.g., Facebook, LinkedIn, Instagram, etc.) private messages and/or posts
- Answer questions from traffic generated from the website via chat in real-time
- Actively read customer queries or concerns, analyze and address accordingly
Skills & Qualifications
- Experiences in any CRM like HubSpot, Monday.com, or any similar system
- Strong customer service background
- Ability to adapt in navigating new tools and software
- Tech and computer savvy
- Strong analytical, troubleshooting, and problem-solving skills
- High attention to detail
- Ability to work with teams and/or independently
- Excellent communication and professional skills towards email replies and creation
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