Live Chat Support (Non-Voice)

To welcome website or social media visitors by asking them if they need any help or assistance. More than just driving the conversation toward a defined resolution, they are an expert in having meaningful conversations with customers, to also help drive leads, convert, and retain.

Job Duties

  • Converse and aid through online chat
  • Actively listen to customers, analyses and address all questions
  • Escalate questions to the clients if required
  • Identify customer’s issue and provide available support options
  • Ensure timely response throughout the chat conversation

Skills & Qualifications

  • Experience in any CRM
  • Strong customer service background
  • Ability to adapt to new tools and software
  • Tech and Computer savvy
  • Strong analytical, troubleshooting, and problem-solving skills
  • High attention to detail
  • Excellent organizational and customer service skills
  • Ability to work in teams as well as independently
  • Excellent communication skills

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