NON-VOICE LIVE CHAT AGENT (Day Shift)

Website Guerilla BPO

PHP18,000 - PHP23,000

LIVE CHAT SUPPORT AGENT for an AUSTRALIAN CLIENT – (Work in the office)

The role includes but not limited to:

  • Willing to work on cyclical schedules – This role will be based on a DAY SHIFT.
  • Experience on email and live chat support. Plus, experience in Customer Service, Sales, Billing, Collections and Technical Support. These are all not required but a plus!
  • Someone with strong verbal and written communication and comprehension skills.
  • Someone who’s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications.
  • Can you type at least 35 WPM? That’s what we need!
  • We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
  • A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team.

The ideal person should have/be:

  • 1-2 years in a BPO setting or equivalent as a Support Agent
  • Proven capability of providing excellent customer service – demonstrate customer centric values
  • Excellent understanding of the Australian culture and customer – demonstrate the ability to empathize and connect with the customer
  • Demonstrate the desire to be part of a growing organization and recognizes opportunities to move up and contribute to a different role later
  • Excellent written and verbal English communication skills
  • Proficient in MS Excel and Word with advanced administrative skills

Benefits:

  • 13th Month Pay
  • 15 Day Leave (10 VL and 5 SL) annually upon regularization
  • Health Insurance (HMO) upon regularization
  • Accident Insurance
  • Government mandated benefits
  • Free overflowing coffee
  • Learning courses to help you grow
  • Career development programs
  • Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contents, and much more!

If you meet the above criteria and are keen to progress your career in a fast-moving working environment, please send your resume to career@guerillacreativemarketing.com. Must be willing to report to the office physically 5 days in a week. Please indicate the date of availability. Salary will be commensurate with experience.  All applicants must be willing to work with under Regular Shift schedule in Clark Freeport Zone, Pampanga.

To apply for this job email your details to career@guerillacreativemarketing.com